Terms and conditions

§ 1. GENERAL PROVISIONS

  1. The Seller is: FRANBEST.PL, registered office: ul. Jagodne 4, 05-480 Karczew, Poland
    Tax ID (NIP): 5322007950, REGON: 388142038
    Contact: biuro.franbest@gmail.com, phone: +48 690 427 805
    Privacy policy: franbest.pl/en/polityka-prywatnosci
  2. Definitions:
  • Shop – the online service available at franbest.pl
  • Customer – a natural or legal person entering into a contract with the Seller
  • Terms – this document

§ 2. PLACING ORDERS

  1. An order is placed by:
    a) Selecting products in the cart
    b) Filling in the order form (name, address, payment method)
    c) Accepting the Terms
  2. Confirmation of the order will be sent within 24 hours to the e-mail address provided. The contract is concluded when this confirmation is sent.
  3. Errors in the order details can be corrected by contacting biuro.franbest@gmail.com before the order is dispatched.

§ 3. PAYMENT

  1. Available methods:
    • Bank transfer to Pekao S.A., account number: 97 1240 2119 1111 0011 5213 2579
    • Online payment (BLIK, payment card, PayPo, Przelewy24)
  2. Payment deadline: 3 working days from placing the order. If payment is not received by then, the order is cancelled.
  3. Additional costs:

§ 4. DELIVERY

  1. Carriers:
    • Furgonetka or our own transport, customer collection, or delivery by our company after an individual quote.
  2. Cost: from PLN 30 net
  3. Lead time:
    • Products in stock: up to 10 working days
    • Made-to-order products: individual quote

§ 5. WITHDRAWAL FROM THE CONTRACT

  1. Deadline: 14 days from receiving the parcel.
  2. Return conditions:
  3. Return costs:
    • Borne by the Customer
    • Refund: within 14 days of receiving the goods

§ 6. COMPLAINTS AND WARRANTY

  1. Filing a complaint:
    • Deadline: 24 months from purchase (statutory warranty)
    • Required documents: invoice/receipt + description of the defect
  2. Procedure:
    • The Customer has the right to file a complaint if the delivered goods have manufacturing defects or do not match the goods ordered. In such a case, please return the goods together with the complaint form by standard post. Complaints are processed within 14 days of receiving the parcel with the goods concerned. If the complaint is accepted, the damaged goods will be repaired or replaced with a new, fully functional item; if that is no longer possible, FRANBEST.PL will refund the price of the goods to the Customer. Please note: we do not accept parcels sent cash on delivery. To file a complaint, fill in the form enclosed with your order (you can also download it below). Download the complaint form
  3. Warranty:
    • Period as declared by the manufacturer
    • Does not cover mechanical damage caused by improper use

§ 7. PERSONAL DATA

  1. Data controller: FRANBEST Martyna Sielska-Maciak, ul. Jagodne 4, 05-480 Karczew, Poland.
  2. Purposes of processing:
    • Fulfilling orders
    • Sending the newsletter (with the Customer’s consent)
  3. Full policy: franbest.pl/en/polityka-prywatnosci

§ 8. FINAL PROVISIONS

  1. Competent court: District Court for Warszawa-Śródmieście (Sąd Rejonowy dla Warszawy-Śródmieścia).
  2. Changes to the Terms take effect 7 days after publication on the website.

Effective from: 9 April 2025